Privacy Policy ada99 – Your Personal Data Protection

This Privacy Policy is issued by ada99 and applies to all users who access or use our online gaming platform at ada99.win. We are fully committed to protecting your personal information and handling it in a responsible, transparent and secure manner.

As a gaming platform trusted by over 500,000 active players across Malaysia, ada99 understands how important your trust is to us. This policy clearly explains what information we collect, how it is used, who it may be shared with, and what rights you hold as the owner of that data.

By registering or continuing to use the ada99 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.

Ada99 only collects information genuinely required to provide you with a safe, fair, and quality service. The following are the categories of information we collect:

All information we collect is used solely for legitimate purposes directly related to delivering ada99 platform services. We do not use your data for any other purpose without your prior consent.

• To verify your identity during registration and the KYC process to ensure account security.
• To process fund deposits and withdrawals quickly and securely through trusted payment channels.
• To send important notifications regarding your account, transactions, promotions, and platform policy updates.
• To detect and prevent fraudulent activity, money laundering, and any security breaches.
• To enhance the user experience on the platform based on usage patterns and player feedback.
• To comply with legal obligations and regulations applicable to the operation of online gaming platforms.
• To provide effective customer support whenever you contact our team for assistance.

Ada99 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. This is a commitment we uphold without exception.

However, there are limited situations where we need to share your information with carefully selected parties:

• Payment Service Providers: Transaction information is shared with certified payment processors to enable deposits and withdrawals to be processed securely.
• Game Providers: Minimum session data is shared with third-party game providers solely to ensure games function correctly.
• Legal Authorities: We will disclose information when required by law, court order or direction from a legitimate enforcement agency.
• Anti-Fraud Services: Technical data such as IP addresses is shared with fraud detection systems to protect the security of the platform and its players.

The security of your personal data is ada99's highest priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against unauthorized access, breaches or misuse.

• All data transmitted between your device and ada99 servers is protected by 256-bit SSL encryption — on par with the standards adopted by major financial institutions.
• Passwords are stored in a form processed through a one-way cryptographic hash function and cannot be read by anyone, including ada99 staff.
• Access to databases containing player information is restricted to authorized personnel only and is continuously monitored.
• A 24/7 security monitoring system operates to detect any unusual activity or intrusion attempts in real time.
• Regular security audits and penetration testing are conducted by independent security experts.
• A comprehensive security incident response plan is in place to ensure any issues are addressed promptly and effectively.

The ada99 platform uses cookies and similar tracking technologies to enhance your browsing experience, secure your login session, and understand how players interact with our platform.

• Essential Cookies: Required for core platform functions such as login sessions, account verification and security. Cannot be disabled.
• Performance Cookies: To help us understand how the platform is used so we can improve speed and usability.
• Preference Cookies: To save your preferences such as language, theme, and display settings for a seamless return experience.
• Security Cookies: Used to detect and prevent fraudulent activity and to ensure only legitimate users can access their accounts.

Ada99 retains your personal information only for as long as necessary for the purposes outlined in this policy, or as required by applicable laws and regulations.

• Active account information is retained for the duration your account remains active, plus 7 years after closure in accordance with legal requirements.
• Financial transaction records are retained for a minimum of 7 years in line with anti-money laundering (AML) legal requirements.
• Security logs and technical data are retained for 12 months for the purpose of security incident investigation when required.
• Customer support correspondence is retained for 3 years for reference and service improvement purposes.
• Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered.

As an ada99 player, you have clear rights protected under data protection laws regarding your personal information. We fully respect these rights and provide straightforward mechanisms for you to exercise them.

The ada99 platform is an online gaming platform exclusively for adults aged 18 and above. We take our responsibility for child protection extremely seriously.

• Ada99 does not knowingly collect or process any personal information from individuals under the age of 18.
• A rigorous KYC process is implemented to ensure all members meet the minimum age requirement at registration.
• Should we discover that a child's information has been collected inadvertently, we will delete that information immediately.
• Parents or guardians who discover that their minor child has registered an account at ada99 are requested to contact our support team immediately.

Ada99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or improvements in industry standards. We are committed to informing you of any significant changes.

• Significant changes to this policy will be communicated via email to all registered members at least 14 days before the changes take effect.
• In-platform notifications will be displayed to inform active players of policy updates that require attention.
• The "Updated" date at the top of this document will always reflect the most recent date this policy was revised.
• Continued use of the ada99 platform after the effective date of any changes constitutes your acceptance of the updated policy.